FAQ

Welcome! Below you'll find answers to the most common questions about our products, sizing, orders, shipping, and payments.

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How do I choose the right size?

Each product page includes a detailed size chart. As a general guideline, our swimwear fits true to size – similar to your usual bikini or underwear size.However, please check your measurements carefully before ordering and if you are still unsure please contact to our customer service at info.tropikaswimwear@gmail.com

Where are the swimsuits manufactured?

All our bikinis, and swimsuits are handmade in Finland.

When will my order be processed?

Orders are typically processed within 1–5 business days. You’ll receive an email confirmation once your order ships.

Can I change or cancel my order?

If your order has not yet shipped, please contact us immediately at info.tropikaswimwear@gmail.com. Once shipped, we’re unable to modify or cancel it.

What is your return policy?

We offer a 14-day return policy on all items. If the product is defective or incorrect, we cover all return costs. However, for regular returns (e.g. wrong size or color chosen by the customer), the customer is responsible for the return shipping costs. Please note that items must be in original condition with all tags attached. If you wish to return or exchange an item, please contact our customer service at info.tropikaswimwear@gmail.com

Do you offer international shipping?

Yes, we ship to most countries worldwide! International shipping times typically range from 5-21 business days depending on your location. Shipping costs are calculated at checkout based on your destination and order weight.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress on the carrier's website.

Will I need to pay customs fees?

EU customers: no additional customs charges.

Non-EU customers: local taxes or duties may apply depending on your country’s import regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted to protect your payment information.

Didn't Find the Answer?

Do you need help or more information? Don't hesitate to contact us!

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